We are Awaken, we help our clients to transform their customer experience by connecting the entire customer journey with analytics and giving you the insights that you need to take action and drive positive outcomes. Our software has been designed and created by seasoned customer service professionals, so you not only get a technically excellent solution but one that has been built from the ground up by Contact Centre experts. Our cloud-based software solutions deliver actionable intelligence to improve customer experience. While purpose-built for the Contact Centre, our software is equally at home in any business that services high volumes of consumers via voice and digital channels, like Help Desks and inside sales teams.