Excellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through San Francisco State University may be one of the most important investments your company can make. Whether you attend the four-day in-person classroom experience or join us online for our 8-module course, you will learn to understand how customer's feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The San Francisco State University CX Program is designed by industry experts and experienced leaders, for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture.