Recognized expert in reducing costs, increasing revenue, growing market share, by applying best-practices in Customer Experience. Brings over 20 years experience across Strategy, Human Centered Design, Digital Development, Transformation, Marketing & Branding. Consistently delivering value, with organizations ranging from start-up FinTech to global enterprises, for Customers, Employees, Advisors and Shareholders. I enable organizations to achieve the highest levels of collaboration, integration, and implementation to accelerate the plans and vision. Specialties includeComm: Customer Experience, Research, Personas (Customer Insights), Journey Mapping, Human-Centered Experience Design, Strategy, Marketing, Communications, Design, Branding. My colleagues share LinkedIn recommendations which adds their experience in working with me.