The Community Schemes Ombud Service is established in terms of the Community Scheme Ombud Service Act, 2011 [Act 9 of 2011) to regulate the conduct of parties within community schemes and to ensure their good governance. In order to deliver on its mandate, key amongst the priorities of the organization during the duration of the Strategic Plan are: • To establish a world-class dispute resolution service within community schemes characterized by organizational excellence and a conducive organizational culture; • To promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties; • To roll-out massive educational campaigns to educate and train stakeholders within • To enhance community schemes tenure as alternative tenure option; and • To develop and implement appropriate organizational systems, controls and measures to enhance financial, economic and organizational efficiency. Given the complex environment within which the CSOS operates, it is prudent that the organization implement accelerated development programmes in order to grow and develop human resources within its strategic areas of performance. At the heart of the strategic priorities of the organization is to promote the right of good administration by all stakeholders within communi ty schemes, especially, owners and occupiers to create vibrant community schemes.