• Leading teams, operations & projects in HR (Shared) Services, Time Tracking, Expenses, Pension, Social Insurances, Payroll, Payroll Accountancy, Technology, Change, Outsourcing & Employee Experience, enabled by having executed all operational tasks for many years myself • 25 years of national & international experience in different sectors (business, government, healthcare, education), and in many different branches, organisations, situations & roles (operational, tactical & strategic), enabling me to be up & running and effective very quickly • Approach: set up ambitions - connect with people - assess situation - decide on to-be - manage change - set up plan - go! • Vision: achieve organisation goals with effective people strategy based on the joint creation of an attractive ambition, multidisciplinairy cooperation, continuous performance- & change management, analytics, continuous improvement, intuition & humour • Process design & -optimisations, standardization, scalable • Way of working, multidisciplinairy incl. vendors & clients, agile, develop self organizing teams • Service Management, ITIL, Portal, ServiceNow, PeopleDoc, Topdesk • Technology Implementation, Test Management, ESS-MSS, Self Services, E-HRM, Interfaces, Digitization & Automation • Workday, Oracle, SuccessFactors, Raet, AFAS, ADP • HR reporting, -analytics & -dashboards, Power BI • Payroll Controls & -Accountancy • Law-, Policy- & Contract Compliancy • SLA & KPI's • Lean, Continuous Improvement • Business case, Selection, Implementation • Transition, Transformation • New Operating Model, Click - Call - Face • Merger, Integration, Disentanglement • Centralization, Decentralization • Outsourcing, BPO, Insourcing • Cost reduction programm, Reorganization, Restructuring, Rationalization