My name is Jenny and I run JennySys Computing Services. I have been in the IT sector for many years – going back to the days of floppy disks! I have always felt that the IT department needs to be seen as a service department for the end user. Too often, I have felt that IT departments are run for the benefit of the IT staff rather than the users who ultimately use the IT systems. After spending 9 years at Newcastle University, I decided to give up the corporate world and set myself up as an IT consultant so that I could provide the level of service to my customers in a way that simply wasn’t possible as part of a larger organisation. I love my job and I enjoy making my customer’s life easier as a consequence of really listening to their needs for their business rather than applying a one size fits all approach leaving the customer with a system that “kind of” suits their business needs. I am motivated by knowing that my customers are pleased with the work that I do and advice that I give them. A high percentage of my repeat business comes from personal recommendations. My job I feel is to provide the customer with several options from which to choose – it is vital that the customer is ultimately in charge of the decision making process. It is my job to explain the ins and outs of each particular option and the effect it would make to their business.