Do your team have the skills, strategies and the right mindset to: create sales opportunities engage with decision-makers (call-centres) handle incoming enquiries (call centres) handle objections, price confidently and close the sale build rapport and trust identify and understand customer value deliver customer value build deeper, richer customer and client relationships handle conflict, complaints and difficult customers Good, that's all sorted then! . . . . . . or, if you're not confident about all the above. . . . . CX Training are Brisbane-based and offer tailored in-house training solutions in sales, customer service, customer experience and related areas. www.cxtraining.com.au / 0404 266174 / info@cxtraining.com.au . . Your team, your customers, your CX Training Our workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s challenges, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need. We challenge mindsets to change behaviours Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun. We’ll help you make it stick Bringing about behavioural change often requires more than just a group training session. We would love to support you in driving change internally through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop. Contact us on 0404 266174 or info@cxtraining.com.au to discuss your in-house training needs.