The Gentle Response training program is different by design. I am not just another presenter telling stories and presenting a slide show. Based on my experiences in the Army and as a police officer, I strongly believe in dynamic, realistic scenario role playing so I have instructor/role players (most all are former or current police officers) who play out scenarios based on actual incidences. The training program is specifically designed to help a person develop stress inoculation, muscle memory, self confidence and confidence in other colleagues. My team and I have worked and trained with staff from several different career fields, such as schools, medical facilities, state agencies, churches and other non profits, businesses, law enforcement, security, etc. This training is very applicable, and scenarios customizable, to ANY organization that has staff and volunteers who interact with people, and who may encounter a difficult person and stressful, confrontational situation. Visit our website to learn more, or let's connect via Linkedin message today to improve the culture at your business, and maybe even safe lives. http://gentle-response.com/ In Proverbs 15:1 of the Message translation of the Bible, it states that a gentle response defuses anger. I have seen that happen, I know it works, I know it works because I lived it.