Intercepti helps companies improve the quality and efficiency of their service offerings. Through the careful analysis and mapping of business processes, Intercepti identifies operational adjustments and cost reductions that guarantee the satisfaction of internal and external clients. In order to achieve these objectives, our experienced consultants employ Lean and Six Sigma tools as well as Project Management and Business Analysis best practices. Our methodology addresses project buy-in, fostering team engagement and creating a continuous improvement culture. We use proven tools to measure, analyze and design processes, generating rapid improvement and helping companies embrace the change initiative. Using proven delivery techniques and a customer-specific approach, Intercepti maximizes the tangible business benefits we deliver to our clients. Services offered: Process Improvement / BPM (Business Process Management) Project Management Consulting CRM Consulting IT Service Management - ITIL v3 Solution Scope / Package Selection