ITS Incognito offers independent assessment of customer service, call handling and sales skills through the implementation of Mystery Shopper programmes. We are a leading provider of Mystery Shopper programmes for the Hospitality industry in Europe; evaluating hotels, conference & banqueting venues, private member clubs, restaurants, bars, leisure clubs, spas and tourist attractions. Our Mystery Customer audits can also be adapted to suit other customer service providers such as theatres, heritage venues, call centres, & government agencies. Our mystery customer programmes measure the service provided and gives our clients the opportunity to see how their customer service is perceived through the "eyes of the customer". ITS Incognito creates bespoke mystery shopping solutions to help our clients continually measure and improve customer service & performance and drive revenue and customer loyalty.