Lufthansa City Center Company Portrait With a network of 500 offices in over 85 countries, the Lufthansa City Center (LCC) international travel agency franchise cooperation is one of the largest of its kind in the world. Set up in 1991, Lufthansa City Center has been experiencing a constant growth. The co-operation of owner-managed, medium-sized travel agencies with an airline company under an international brand name is unique in the world. The Lufthansa City Center Global Headquarters is located in Frankfurt/Main and is divided into two companies: Lufthansa City Center Reisebüropartner GmbH (LCR), responsible for all Lufthansa City Center franchisees in Germany and Lufthansa City Center International GmbH (LCCI), responsible for all franchisees outside Germany. Given the continued globalisation and concentration in travel agency sales, the concept is increasingly gaining in international importance. Since 1997 the emphasis has been on expanding the international network. To date, the network includes Lufthansa City Center travel agencies on all five continents in Europe, Africa, Australia, North and Latin America as well as in Asia. Specialisation in business and leisure travel Lufthansa City Center focus on individual tailor-made customer service for both, leisure and corporate customers. Offering the complete range of travel management solutions, Lufthansa City Center, still economically independent, combine flexibility and innovation, competence and experience with a comprehensive service portfolio, motivated staff and the benefits of a world-wide network. Based on these key assets, customer’s travel ideas are realised professionally, guaranteeing a high customer satisfaction combined with an excellent price-performance ratio based on a trustworthy customer relationship. To follow the demand and special requirements of both corporate and leisure customers, the franchise concept offers separate divisions for business and leisure travel.