Worksbot Applications are at the talking point of the business world now. The arrival of worksbot have opened up new realms of the customer engagement and new ways of doing business in the form of conversational commerce. It is one of the most useful technologies that businesses can rely on, possibly replacing the traditional models and making apps and websites redundant. A Worksbot (“Chatter Robot”) is a computer program that mimics human conversations in its natural format including text or spoken language using artificial intelligence techniques such as Natural Language Processing (NLP), image and video processing, and audio analysis. The most interesting feature of the bots is that they learn from the past interactions and become intelligent and smarter over the time. Worksbot works in two ways- rule based and smart machine based. Rule based worksbot provide predefined responses from a data base, based on the keywords used for the search. However, smart machine based worksbot inherit its capabilities from Artificial Intelligence and Cognitive Computing and adapt their behavior based on the customer interactions.