At Chapter House, we support you from the very first conversation. Whether we begin with a phone call from a hospital, a family member or a friend, our Funeral Directors are available at any time of day to take your loved one into our care. Together, we then craft a meaningful story that respects, honours and celebrates each individual. Because this is their unique story, told at your pace. And always with our warmth and understanding. Our Funeral Directors are happy to meet you at our offices, or at your home. Wherever you feel most comfortable. Traditional funerals: We offer traditional funeral services with a truly personal touch. These ceremonies can be held at a religious venue or in our beautifully appointed and welcoming space in Kew. This can then be followed by a second service at a crematorium or cemetery. As always, we will be guided by you, so that we provide the appropriate support for you and your family. Memorials: Just as each life is different, each story can be told in a different way. A memorial is typically a gathering that defies convention. It could be held in a local park, a favourite bar, a private gallery, a beautiful winery, or a family home. It can take place anywhere, at any time, and promises to be as unique as the individual being celebrated. Our Funeral Directors work with you to first secure a venue. We then help to arrange anything from music and readings to invitations and wine. The important element to remember is that a memorial service does not follow any rules. It’s just whatever feels right to you. The community: Chapter House is a part of your local community – a house that hosts events, art shows, workshops, and more. With strong connections to charities and local groups, we work to cherish lives in as many ways as possible.