HybridWorkSmart (HWS) operates exclusively in the contact centre market to support organisations with their remote work/hybrid journey. HWS combines global experience and expertise in: Customer service and sales Omni-channel Digital transformation Back-office Complaint handling, casework and dispute resolution In-house, outsourced, near-shore and off-shore, local and global HWS delivers powerful solutions across employee engagement and well-being, operational performance improvement and long-lasting effective transformation