WRH ZSERVICES, LLC The "WHY": Our mission is IT methodology (procedure), the passion is helping companies get their digital service management (customer facing side of IT) to arrive in the current century by doing away with machine age thinking. In other words, simplifying the business of IT on a global scale. And yes, we too are surprised by how many businesses struggle with it. The "HOW": IT Service Management professional (ITSM SME / ITIL practitioner) with a solid reputation for strategically focused process improvement Digital 2.0 & culture leader, that follows Organizational Change Management (OCM) guidelines. Proven track record of success in the setup, integration and implementation of ITIL adoptions that are aligned with Digital IT Service Management improvements for global organizations (ITSM, HRSM, PPM, ITFM). Continuous Process Improvement program management style of cost-effective tactical modeling that drives both platform and operational streamlining for all levels of IT business operations.