Chorus is a Customer Intelligence and Reporting tool that helps companies get in tune with what their customers think and feel in real-time. With Chorus You Can: Learn what your customers think and feel in real-time: Understanding what your customers think and how they feel is crucial. Chorus analyzes messages from customers in real-time allowing you to accurately monitor how and why customers feel the way they do. Increase customer loyalty: Customers come back when they're delighted. Finding effective ways to give great service and surprise customers is a breeze with Chorus. Discover how your customers perceive your company: Your customers email you every day, more than any other communication channel. How much do you know about what's being said in those emails? High impact marketing campaigns: Blanket mail-outs aren't enough any more. Chorus is great for creating targeted marketing campaigns. It can find customer segments you never knew existed. For example: What are you doing for all your customers who experienced some form of natural disaster this month?