Primo Consulting is a B-BBEE Level 2 company, established by its founding member in 1998. It is run by a team of consultants who first 'cut the ice' as Operational Managers - the MD having championed the turnaround of a medical scheme of some 30,000 members - prior to establishing themselves as optimisation consultants. The team of professionals is well schooled in business analysis, business process redesign, quality management, and requirements management; one of the senior consultants (www.viewpoint.co.za), a member of the IIBA has, apart from his consulting work, developed IIBA endorsed courses on business analysis and workshop facilitation. The MD obtained a Certificate of Achievement in Lean Six Sigma Black Belt. Primo has a qualified CA on board, who carries out financial analysis, and assists the team in leveraging company performances. Primo also has a qualified HR practitioner, who leads the change management programme (www.strategies-formanaging-change.com), through which Primo internalises its redesigned processes with 'those in the trenches' (so to speak), and to obtain buy-in from all stakeholders. True to what Primo advocates, namely, lean principles, the company runs a lean team, and its aim is to bolster the competitive edge of companies - improving their top line through increased outputs, and thus revenue, and/or their bottom line with a reduction in costs - through sustainable solutions that will also lay the foundation for adopting lean production and service delivery as a way of doing business, i.e., company culture.