Arcanum Group, Inc. is an IT Services Consulting firm based in Dallas, TX, delivering professional services in 3 main practice areas: > IT Operation Managed Services > IT Leadership Consulting > Collaboration / Business Intelligence Consulting Click the "see more" link for the full profile or visit our website at http://www.2arcanum.com 1) IT Operation Managed Services – Managed services for turn-key outsourcing IT Ops of organizations with between 10 and 250 desktop systems including all back-office IT Ops support functions for help desk, server admin, network admin, infrastructure, security and LOB systems support. Also provide add-on Operations services to organizations with limited internal capacity to provide Escalation Operations Support. 2) IT Leadership Consulting – Provide “Virtual CTO/CIO” consulting services to organizations with either internal or outsourced IT staff (between 100 and 2000 desktop systems) which provides strategy development/review and align IT Services with Business Operations. Report to Board or specific organizational leadership (CEO/COO/CFO) for external perspective to internal IT operations challenges with defined outputs of recommendations and corrective action plans. Specific expertise in the following areas: a. Implementation of ITIL / ITSM / Six Sigma / PMO Programs b. Help Desk / Field Support Team Management Turn-Around c. Infrastructure Deployment Project Management (Start-up or Turn-Around) d. M&A IT Operations Integration 3) Collaboration / Business Intelligence Consulting – Provide either Turn-Key services or Scoped Consulting Engagements on Collaboration and Business Intelligence. Deep technical expertise around Intra- and Extra-Organizational Collaboration including the following: a. Document Management / Controls b. Content Management c. Business Process Automation / Workflow d. Datawarehousing for Business Intelligence (Measure / Analysis)