Force 8 is a specialised group of IP Contact Centre Engineers responsible for high level skill sets on all Cisco-based “server” products. These products include: • ICM – ICM Enterprise (or Hosted) • UCCE – Unified Contact Centre Enterprise (or Hosted) • PCCE – Packaged Contact Centre Enterprise • UCCX – Unified Contact Centre Express • UCM – Unified Communications Manager (known as CallManager) • UEIME – Unified Email Interaction Manager (Including Web Interact. Manager) • UWFO – Unified Work Force Optimisation (Including Work Force Management and Quality Management) • CVP – Customer Voice Portal • IPIVR – IP Interactive Voice Response • CU – Cisco Unity See our new Website http://www.force8.com.au