Providing consulting services to transform your Clients customer service experience and boost profits. Offering a comprehensive range of sales & service solutions and quality support to the hospitality/travel/retail industry worldwide. Assignments have been implemented with Total Petroleum, William Hill ,BSI, Kodak Texaco, Saga Cruises, Trafford Centre, Starwood Hotels, Maybourne Hotel Group ,The Ritz Hotel London, Johnson & Johnson, Foyles Bookstore, Clarks Shoes and leading FE Colleges ,  Organisational development  ‘Train the Trainer’ workshops geared to instruct staff in correct procedures and standards.  Leadership and Team development  World Class Service delivery  Sales/Marketing training  Management Programmes