Time to market and service reliability are critical in today’s remote world. IDC reported that 29.3% of enterprises experience a downtime costing over $25K per hour. CloudAEye provides machine learning (ML) based intelligent operations management for Cloud services with a goal to improve time-to-market and service reliability. The machine learning based incident management solution provides contextual awareness, frictionless management of an incident and root-cause-analysis to reduce MTTD (mean time to detect) and MTTR (mean time to repair).