100% of Clients ‘very satisfied’ | Professional & Efficient Service | Over a Decade of Expertise | Featured on: 👩🏽💻Mycustomer.com 👩🏽💻Customer Experience Magazine 👩🏽💻The Female Entrepreneur Association 👩🏽💻Connecting The Dots Podcast ✅The top issue which customers want companies to fix is having more friendly and knowledgeable staff (UKCSI). ✅Companies who focus on Customer Experience (CX) outperform their competitors by 80% (Forrester). ✅76% of employees say that a company would be more appealing if it offered additional skills training to its staff (Lorman). It’s time to invest in your most valuable assets – your staff :-). 1️⃣Training: We provide live online training classes for customer or client facing teams across various industries including banking, insurance, investments, hospitality, healthcare and professional services. 2️⃣Resources: We create highly polished and well written company resources like training manuals, policy docs, internal blogs, operation manuals and eBooks. 3️⃣Consulting: With over a decade of expertise we can help your organisation improve customer service with measurable results. Clients “All our needs were met and our team came away from the classroom training session informed and knowledgeable on a higher level of Customer service.” 🥳 Sidania – Operations Manager (The Atlas Building) “Rachel was a highly professional and friendly consultant, who ensured effective management of the task and provided assurance and confidence to the customer.” 🤩 Elizabeth – Strategy Manager (Public Health Wales) 🤔Get in touch today to find out more!