Partick Housing Association (PHA) was established in 1975. We are the biggest community-based property owner and manager in our area and the largest provider of affordable housing. The Association has played a proud and historic role in making Partick and the West End the vibrant place that it is today. Our purpose: We provide quality, affordable homes and services in the West End of Glasgow. Our vision is: Making homes and building communities. Our values are: • Customer focus; • Inclusion; • Trust; and • Innovation. Our aims are to: • provide quality, affordable homes and excellent services to our customers; • support our communities and improve our environment; and • be a respected and proactive organisation, with effective governance and staff. We are recognised for providing quality homes, delivering excellent services and supporting our local communities, and are committed to continuous improvement. We are growing as a business, providing more affordable homes to meet local housing needs. We are proud of our local roots and historic achievements, but we are committed to addressing the opportunities and challenges ahead. These include the changing needs and expectations of our customers; improving our homes and energy efficiency; and addressing a shortage in the supply of affordable homes locally. We are excited about the possibilities and potential for the future and are determined to continue making an impact in Partick and beyond. PHA owns and manages almost 1,800 social rented homes. In addition, we provide management services to almost 1,700 factored homeowners through our subsidiary company Partick Works Limited (PWL), which also manages a portfolio of Mid Market Rent tenancies and commercial properties. Glasgow’s West End is a thriving neighbourhood, close to vibrant commercial areas and the University of Glasgow. Partick and the nearby neighbourhoods retain a firm sense of identity and community.