Esprit de Luxe is a French consultancy company specialized in luxury customer service. We have 20-year experience in Luxury retail markets all over the world. Our expertise is recognised by leading luxury brands in the following fields: - auditing (POS, operational team) - competence development programmes (training, coaching, mystery visits) - assisting brands in creating their 'Luxury Academies' Our most wanted training topics: - luxury culture and etiquette - hospitality - communication skills - selling techniques - management techniques We have tailor-made vision of our clients' situation and we apply combination of conceptual and operational approach to programmes developed for them. -