CommX is a genuine Voice over IP (VoIP) pioneer, founded in 2002 after the core team had performed significant testing/evaluation of numerous early VoIP platforms developed by BroadSoft and other softswitch companies. Funded entirely by its CEO and a handful of employees, the CommX organization worked hard to build its customer base in the early stages of the VoIP market, focusing on the Tampa Bay area business community. This disciplined effort provided invaluable experience that would help the company make a strategic move three years later, when it began delivering wholesale VoIP to business partners in other markets. The CommX network now provides business-class voice services to thousands of customers in more than half the United States and three continents. CommX customers range from small businesses to medium-size companies with hundreds of users. All are served on the industry’s leading VoIP applications platform, BroadWorks. The BroadWorks VoIP application platform serves millions of users – including thousands of employees in corporate campuses and government facilities worldwide. The widespread success and scalability of the BroadWorks platform – combined with the CommX team’s experience in managing it (experience which includes several technical firsts with BroadSoft) – allows CommX and its business partners to deliver world-class voice service to any size company and compete on service and price rather than technology. While traditional giant telecom companies like the RBOCs may be better suited to support user deployments that number in the thousands, CommX is the perfect fit for small- and medium-sized business that rely on customized service and personal attention. CommX continues to serve and expand its retail operations in the Tampa Bay market. Remaining close to the customer helps CommX stay in touch with the customer premise – and thus offer better, more relevant training to its business partners in all facets of service delivery.