It’s easy to be confused by all the customer experience buzzwords these days. Is your FCR helping your NPS? Could your CLI integrate with your CRM? Do you even know your AHT from your Erlang? Perhaps your head, rather than your data, is in ‘the cloud’. At Mullard Associates, we believe in speaking plainly. Our rather old fashioned approach is to understand your business and work with you to solve the everyday problems affecting your service. As contact centre specialists, we’ll boost your results by helping you improve performance, navigating you through the latest industry trends and best practice. Or we’ll help you choose the right partner to work with if you’d prefer to outsource. We offer sensible, practical no nonsense advice that’ll remind you of the kind of thing your mother used to say. Mine would say ‘fine words butter no parsnips”. So why not get in touch today and see if she’d approve.