GENERICA SYSTEMS FZ-LLC, established on March of 2004, in Dubai Internet City, U.A.E, is a regional IT services firm specializing in technologies, services and IT Products that include Enterprise Resource Planning (ERP), Business Process Management & Workflows (BPM), Enterprise Content Management (ECM), Enterprise Project Management (EPM), Project Portfolio Management (PPM), Customer Relationship Management (CRM), Business Intelligence (BI), IT Services Management (ITMS), Help Desk, Portal & Collaborations, Electronic Archiving & Document Management, Emailing, Mobile Apps and Training. GENERICA SYSTEMS FZ-LLC is one of the few companies in the region focused on the leading technologies of Microsoft SharePoint Server and Microsoft Project Server while specializing on the two major success factors for any organization, "Business Process Management (Workflows)" and "Business Intelligence and Reporting (BI)". Our teams are experts in the services life cycle, starting from Business Analysis, Service Design, Transition and Implementation, Operational Support and Continual Service Improvement, implementing the acquired knowledge and experience of Information Technology Infrastructure Library (ITIL) best practices with International Organization for Standardization (ISO) standards and PMP skills.