Company Overview: Founded in 2004, DCC / CCR is a 200-seat call center located in Superior, Wisconsin sitting right across the bay from Duluth, Minnesota on Lake Superior. With multiple colleges and universities within minutes of our location, we are fortunate to have access to a large pool of diversified, hard-working, and ethical talent that help bring quality and new ideas to our team. Our executive and operations team have decades of industry and vertical expertise in regulated markets, such as energy, telecommunications, healthcare, health and wellness, insurance, utilities, enterprise software, as well as fleet management, fuel management, lead generation, appointment setting, fundraising, and more. We excel in providing leading edge service solutions that include third party verification, customer service, technical and ticket support, quality assurance, quality monitoring, BPO, bill reminders and notifications, sales, presales, business development, along with a large selection of automated (IVR) based solutions. Our team prides itself on helping companies clearly articulate their value proposition to the marketplace through our wide array of business development tools and tele-sales campaigns. Call Center Resources is a flexible and cooperative partner, and always intends to formulate the best possible solution for a successful campaign. We would be happy to discuss in detail how our solutions can enhance performance and value as they pertain to your specific requirements. If you have any questions about the material presented here or would like further information, please don’t hesitate to contact us. 715.803.6133 tkytola@callcenterr.com