Tele-Centre Assist Inc. (TCA) is a trusted source for Consulting & Recruiting. Our focus is to optimize back office departments and contact centers for improving profit & revenue growth while enhancing customer experience. -32 years Contact Center & Lean Six Sigma -Operating for 23 years -100 + Completed Lean Six Sigma Projects "We deliver solid results and tenaciously seek creative ways to streamline operations while being sensitive to the Voice of the Customer" Sample Issues We Routinely Address.. - Inefficient service (chaotic or costly) operations - Under-performing teams/people - Technology changes/replacement - Service people reluctant to sell - BPO justification & vendor selection - Vendor performance issues - Staffing (contract/full time) - Under-utilized technology Our work is backed with a 200% ROI Guarantee within the first 12 months of completion! And If we don’t achieve this, we will work at no charge until that ROI is realized. Our Services: -Lean Profit Improvement for Contact Center & supporting Back Office departments -Customer Experience Journey Mapping -Contact Center Recruiting -Quality Program Design & Execution -Training; Contact Center, Inside Sales, Customer Service, Lean Six Sigma -Technology Evaluation & Replacement (RFP Development) -Vendor Management -Revenue Improvement (campaign development & execution)