Hubware was acquired by Onepilot in 2022 to build the first customer care operating system. Hubware uses AI to provide human agents the tools they need to use the maximum amount of personal and contextual information for each response produced by the professional assistant. By creating the human/professional assistant “dream team”, companies are able to drive productivity gains and offer premium customer service. Hubware observes how agents and customers interact; then through machine learning and data-science our “Professional Assistant” interprets the customer's situation, the question context, and predicts the correct answer that can be sent automatically or be in the form of a prepared or assisted response that needs to be validated by the agent.