Ephanti solution delivers conversation driven business process automation, connecting people to applications in a seamless way. . With Ephanti, everything starts with a conversation that enables businesses to scale outreach, engagement, and self-service capabilities for their customers, employees, partners, and stakeholders. By integrating conversational channels, social media, and other business and knowledge systems, this embeddable and unified solution offers business to consumer interactions more intuitive, personal and real time..More importantly, Ephanti makes it simple for each participant to engage with their preferred language and their preferred channel, thus ensuring total experience without barriers and with no additional cost. Global consumer base is increasingly digital, mobile, social and self-reliant. Businesses of all sizes need to transform their customer and employee experience with omni-channel communications that are personalized. Ephanti addresses just that with its single window system, that intelligently automates responses from connected applications, assigns owners, adds human-in-the-loop for unsolved unresolved queries, moderates communication flow, curates information, and more.