About CyberTrain / CTI Consulting CyberTrain is a leading provider of interactive training (both ITL and eLearning) as well as ITIL®-based IT service management solutions and training for companies; organizations; government agencies; and educational institutions. As an experienced training and consulting provider, CyberTrain provides analysis, design, development, and implementation services for training on any topic or system, as well as BMC Software implementations. As a complement to these services, CyberTrain offers ITSM workshops, ITIL® assessments, accredited ITIL® Certification training, and a specialized line of CyberTrain training products. With a focus on Business Service Management (BSM), CyberTrain delivers successful ITSM, ITIL® and process training, workshops and implementations that align with the business goals of your organization. CyberTrain is THE leader in BMC Remedy ITSM Training. We offer standard off-the-shelf courses as well as custom courses that are developed in a modularized manner that are used for initial, upgrade, refresher and new hire training. We can customize our courses to be role-based for your organization. Our WBTs are typically are sold with a site license and placed on your server, accessible by as many people in your organization as desired, at any time desired, as many times as desired. This results in a very high ROI for your training dollars! If you'd like to know more about our instructor-led or WBT training contact us at training@cybertraininc.com