Our Promise We are committed to the provision of a higher level of customer service. We believe that customer service should not be an extension of what we do, but an integral part of what we do. Our charter outlines what our customers can expect from us: We will always deliver on our promises. We will be courteous, punctual and professional at all times. Our well-trained, knowledgeable staff will treat you with respect, confidentiality and in a culturally appropriate manner. We will always listen to our customers and take all issues seriously. We are solution-oriented and work with our customers to address problems. We will be prompt in our response to your enquiries, comments or complaints. All emails & phone calls will receive a prompt response in line with our standards. We will respond to suggestions from customers to improve our service. We will maintain convenient hours of opening. We will fix everything twice - once when the problem first occurs and second by finding a way to stop the problem happening again.