Why CBC Consultancy? Professionalism is a combination of details applied to perfection which helps organizations to distinguish themselves! We offer to put into practice seemingly simple techniques and tools and to be applied with consistency and perseverance becoming strong and effective professional behaviours. Callin Bridge Consult Ltd. was established in March 2007 in Sofia as a harmony of experience and necessary professional expertise for the excellent delivery of its main activities:  Design and delivery of in-company business training  Mystery Shopping  Customer Satisfaction Survey  Standards Implementation and Assessment  Management consulting and Business Process Engineering Philosophy – to provide personalized and effective business solutions to managers and professionals in companies operating in Bulgaria in achieving their goals. Expertise – CBC Consultancy has developed strong expertise in Automotive and Insurance business sectors. Thorough and detailed knowledge of management and business processes in sales and after sales enable us to identify weaknesses in structures and processes and to generate adequate suggestions for effective correction and improvement. Experience – We are proud we involved in learning or consulting projects more than 3000 directors, managers, traders, salesmen, sales advisors, service specialists, and assistants from organizations in various sectors of the economy since 2007. The company delivered and completed over 200 learning and consulting projects in all areas of business so far. Members: Kalin Buradzhiev is founder, senior business consultant and leading learning instructor in CBC Training. Ph. D. Violeta Toncheva-Zlatkova is Business Consultant, Learning Instructor and Project Manager in CBC Consultancy since 2012 г. She is communication, HR, team building, and leadership consultant. Veselin Stefanov is Business Consultant and Project Coordinator in CBC Mystery Projects since 2013.