At SpeakGeek we value your business, and are dedicated to providing you with the highest quality labor and service. We have highly trained technicians who specialize in the IT/PC field, and we back their work and talent 100%. Our Customer Satisfaction Guarantee warrants: (a) Repairs up to 30 days of completion. If for some reason we cannot resolve the problem or if SpeakGeek fails to meet you expectation, we will gladly issue you a full refund. (b) If our repair was unsuccessful and you continue to experience the same problems, we will cover the cost of the repair or give you your money back. Conclusion: Our Customer Support At SpeakGeek, we know customer support is a huge part of the satisfaction of our clients experience with our company. We focus heavily in this area to make sure that we have friendly, qualified technicians to help our clients.If you have any questions about our 100% Satisfaction Guarantee Please Call Us at 702-472-8229.