Established in 2000, Synoptic Consulting is a niche management consultancy that specialises in Business Process Improvement, Performance Support, Operational Improvement / Excellence, and Change Management for the Australian market. Our project services include; • Business Process Improvement (Process mapping, analysis, redesign, metrics, Business Requirements) • Operational Excellence (Efficiency analysis, Management Operating Systems, Continuous Improvement) • Performance Support (Procedures writing, Forms analysis, Performance support systems) • Change Management (Road-mapping, Quick Wins, Implementation, Supervisor training & support) • Project Management (Project establishment, governance, continuous improvement). We assist our clients to ‘operationalise their business strategies’ by improving their processes, providing access to their knowledge, managing their change, and lifting operational performance, through a balanced focus on people, process, technology and policy. We are dedicated to the delivery of superior quality business process and operational management analysis, optimisation and implementation services to a wide range of clients in most industries. Synoptic has a small and dedicated team of consultants whose collective experience spans most industry sectors and most business domains. We work just as effectively across Customer Service, Operations, Supply Chain, HR, Finance and other Administration Support Areas, and often identify efficiency improvements of at least 20% to 30%, and service level improvements of up to 40%. As we do not sell IT systems, nor represent any particular systems provider, our independence is valued by our clients. With our Head Office in Sydney, we also deliver projects across Eastern Australia, supported by the right set of skills for your specific kind of project For more information about Synoptic Consulting, please visit: http://www.synopticconsulting.com