Do you want your staff to be engaged and have healthy relationships with your resident's families so that they're working together? Do you want staff who are empowered to respond effectively and professionally to family issues as they arise, so that they feel respected and cared for? Do you want your staff to have more time to do the work that matters? Clients come to us when: * They need to improve the relationships with residents' families and decrease complaints * Their staff are feeling frustrated and burned out from conflict and challenges with residents families * Their leaders are feeling stuck and overwhelmed with how to best manage families who are going through challenging times and staff who don't feel equipped to respond effectively to complaints and concerns. After working with us, clients walk away with: * A more effective and productive way to relate with families * More time and resources to do the work that matters * A framework to establish healthy relationships from the very start Most of all, they have a mindset, system and a process that creates a strong foundation for healthy family relationships at every level in their home. WHAT OUR CLIENTS ARE SAYING "Your presentation at our National Conference was inspiring as well as practical and relevant. Our homes have already implemented ideas and strategies from The RECIPE and getting positive results". Michael Harris, Vice President Long Term Care, EXTENDICARE "Deborah, your presentation was incredible. The feedback has been nothing short of amazing. I want to thank you for sharing your heartfelt experience and your RECIPE framework for making fans of families. You certainly took our day to a new high. Fraser Wilson, Vice President, Ontario Long Term Care, CHARTWELL Retirement Residences If you're looking for a proven framework to Transform Families into Fans, feel free to get in touch for a conversation.