Michael provides profound insights into the latest customer experience trends based on his extensive experience in the field over the last 25 years. Michael began his career on the front lines as a call center agent, worked his way to several C-suite positions, and discovered opportunities to expand the service areas and revenue pools of several different companies. As a certified member of the John Maxwell Team, Michael has gleaned insights on building dream teams from the World’s Most Influential Business Leaders. Micahel understands the principles of influential leadership and is passionate about teaching others to lead through serving. Michael is passionate about improving the customer experience of the companies he partners with at ProximoCX. He specializes in building, leading, and mobilizing teams of professionals on a global scale. Michael is proud to call Knoxville, Tennessee home.