Thankful to be considered an authority on Improving the Customer Journey inside the golf, club, and resort business. We have helped countless professionals in the U.S. and abroad measure their customer journey with our Mystery Shopping and Survey data. Once areas of improvement are identified, we then give our clients the Training tools necessary to improve their operations. We then measure again to verify the improvements. Spent the first part of my career at a community called Reynolds Plantation (AKA Reynolds Lake Oconee). We sold more than 4,500 families/members and developed the necessary infrastructure to support their active lifestyles (golf courses, marinas, clubhouses, a St. Mary’s Hospital, Lake Oconee Academy, a Publix, a movie theater etc.). Left Reynolds to go on to assist in the development of other communities and clubs. Also partnered to form my own executive search company in the U.S. called Colt Mackenzie McNair. Today, I am the owner of 59club USA. I have partners, along with a team of people, working hard to improve the journey/experience of all stakeholders inside the club, resort, and golf business. SERVICES OFFERED: Mystery Shopping – with 100% objective criteria developed to measure the customer experience Surveys – we have templates of questions, by survey type, that give you ideas on what hundreds of other clubs have asked; or you can develop your own customer questions. Training – we have an online training platform; we also do in person or webinar training Guest Speaker: Associations, clubs, resorts GIVING BACK: Enjoy mentoring young professionals looking to find their way inside the golf & club business. CONTACT INFO: Mike Kelly mkelly@59clubusa.com 706-347-0331 (Cell) www.59clubusa.com “Measure, Train, Support”