Marketing Resultant - located in Mainz –Germany - Marketing Resultant serves leading national and international corporations as acknowledged Call Center and Customer Service Consulting expert. Marketing Resultant focuses on the following industries: 1. health insurance, insurance 2. automotive 3. B2B, industrial 4. financial services, other services Consulting engagements are in general long term based and cover a holistic and integrative approach to optimize the Call Center or Customer Service operation. Consulting projects cover strategy, service design conceps, digitalisation strategy, business processes design, IT-strategy ( recommendation and RFP/RFQ process of systems and platforms), customer segmentation and customer lifetime models, customer satisfaction/customer loyalty programs, and operational excellence implementation.