CX/REFRESH was put into action late 2015. Over 2 years we institutionalized the processes, people and technology that together build a world class customer experience. We strongly believe that customer experience is definitely more than the philosophical statement. These resulted in incredible ideas and solutions that we created together with our customers. We strongly believe that the CX strategies have to be revisited and refreshed periodically to adapt to the changing customer dynamics to deliver the best CX. We have held 300+ hours of CX/REFRESH workshops for our customers. We have also undertaken 10+ CX/REFRESH Audits for growing startups looking to raise money, mid-size and large businesses. These resulted in incredible ideas and solutions that we created together with our customers. CX/REFRESH brings together learnings from the thought leaders, business champions, entrepreneurs and global practitioners that we worked with over the past 2 years. We will implement these learnings to build world class CX solutions for your business.