“Enhance Consulting’s skills have enabled us to deliver a significant improvement in our operational performance, increasing efficiency, quality and enhancing customer retention” Paul Worsnip : CFO : Our Contact Centre Consulting Service gets the job done because we really listen, provide independent feedback and analysis, and deliver high value results focused on your customers needs. We solve contact centre challenges from leading new initiatives to supporting change and transformation, from introducing new technologies and processes to planning for and leading implementation. We can transfer knowledge and add expertise and bandwidth to client project teams The Strategic Transformation Service we provide employs a proven methodology to assess where you are and build an ROI-based roadmap to where you want to go. It is an in-depth, business transformation assessment that aligns sales and service processes resources, and technology with business goals and objectives of the organization We assist our costumers with all their Business Process Management projects, from very small projects, to enterprise wide BPM transformation programs. Our expert BPM analysts architects, and project managers bring their experience and best practices to your projects to help identify your most-valuable business processes, discover expenses that can be avoided reduce costs and errors associated with compliance requirements, and bring visibility to hidden costs