Take Engagement to a New Level SmartStory automates and personalizes customer communications. Personalized SmartPages are built dynamically with rich media delivering information to audience when they need it, the way the want it. Trigger events engage customers with omni-channel communications via voice, email, SMS, secure messaging and/or video chat on any device. Rich content (such as including videos, images, text and documents) is delivered from an approved library. Webforms collect relevant data with ease, replacing antiquated paper forms.