Supporting more than 50 airlines in Australia, New Zealand, Europe & Middle East in delay & disruption handling and more.. VISION STATEMENT “Our vision is to be the world’s best disruption handling service for airlines and their customers.” We exist to support the airlines in their time of need by providing outstanding levels of service delivery to both our internal and external customers in all aspects of our operation by putting people first. MISSION STATEMENT Our mission is to deliver the highest possible levels of service with competitive prices. We strive to be innovative, caring and understanding in everything that we do. We will build and support the future direction of service standards in aviation by adhering to our core values: Our Customers, Our People, Our Service, Our Growth & Our Ethics.