Clients typically turn to Safe People when they are at their ‘wits end’ and stuck with how to resolve difficult situations and figure out what really happened between workers, when they need help to make tough people decisions and get it right or when they want to improve workplace culture. The work we do helps to flush out the things that are really going on that management often knows nothing about. The sorts of things that workers do when they think no one is watching. Like when the boss has gone home and they think they can get away with doing ‘this’ or not doing ‘that’. It also exposes the behaviours and workplace practices or people that: . contribute to breakdowns in safety and compliance . create avoidable risk . allow poor performance/behaviour to exist/continue . reduce overall workforce performance/engagement or . reduce customer service standards/quality of care outcomes It’s the stuff that is symptomatic of a dysfunctional/disengaged workforce and when people are not being held accountable for their actions. But it’s not just about exposing the problem. It’s about identifying the most appropriate action for the circumstances and recommending the best solutions for improvement or to prevent a recurrence. It’s challenging but interesting work! Every job's an opportunity for us to help client's enhance their leadership and management capability to effectively manage difficult people issues in the future – before they escalate - and before they need to call in people like us. So if you’ve got a problem with the performance or behaviour of your people, give us a call – 0421 614 959. I’m always happy to bounce things around – no cost. And you never know - we might just have the service, strategy or people solution you really need. I look forward to speaking to you soon. Ian McNeil Owner/Director