Martini Consulting empowers companies to excel in customer experience, product life management, services & results management, improving companies results by supporting business sustainability. Our knowledge is based over many years of experience, study and implementation of the most diverse solutions in the aeronautical market, with great success, taking Embraer to the top when it comes to customer experience. We do this by reviewing and rebuilding work processes, support and management policies, organizations, teams and leaderships. Companies that focus on the customer experience face considerable increases in their profits. Customer experience has become a determinant factor in business and we empower you to excel. Counting with very experienced partners and varied specialties Martini Consulting has a wide experience with outstanding results in the development and operation of aircraft support & services processes in the aeronautical market that is demanding and well regulated for the Commercial, Executive and Defense sectors. A very complex product, whose development, production and support involve many companies and players in the different focuses of specialization demands the construction of processes, standards, policies, codes of conduct, aligned values, KPIs to achieve good results. Martini Consulting can take this experience to your company, tailoring the right solutions for your business, building the path to excellence in support and services that will strengthen the company’s sustainability. What will be developed with your company is based on the success of Embraer, which for some years has been considered one of the best customer support and services companies. (Pro-Pilot, AIN e independent researches). This experience is available to companies that wish to reach excellence levels in relation to customers and support processes and services, retaining their relationship and preference for their products and services.