JSC Lugus – its a Lithuanian based private company, which is offering claim management and loss prevention services to companies operating in vehicles distribution. The company was established in 2010. The experience of its specialists makes it a leader of this area in local region. Ability to adapt to a different needs of every customer has allowed Lugus to gather a wide range of customer – starting from insurance brokers and ending with freight forwarders and carriers. Furthermore, knowledge, gained by representing different sides, has provided an opportunity to look at the whole claim management chain from opposite sides and assess the importance of negotiations and compromise.