We provide bespoke consultancy, training and hands-on trouble shooting within the sales, business development and key account management roles for hotels, training centres and guest accommodation businesses. ‘You can’t build a reputation on what you say you’re going to do’ - Henry Ford. Our approach is built on the intrinsic link between a quality product, excellent service levels and successful sales generation. Our services enable hospitality businesses to define their quality strengths and ‘good-fit’ target markets and use them effectively when promoting their business. This helps the business to grow and retain its customer base by ensuring that the service levels fulfil the guest expectations.