Business organizations in modern conditions can not exist without reliable IT services. The provision and continuous improvement of IT services is a daunting daily task of professionals of the sector, seeking to keep pace with the times and anticipate the changing needs of its customers and users. IT-related services have taken a strategic position in the business of the organization. Today, many organizations around the world use guidelines ITIL service management to improve the services they provide to their customers. ITIL is a unified system of accumulation of excellence in IT service management, applicable to all organizations regardless of their size, and is supported by a systematic structure of certification and educational institutions, as well as companies providing consulting services and software solutions. We offer complete solutions of the process of consulting on the development and implementation of IT management processes, and training employees and managers the basics of ITIL (v2, 3) and in greater depth on the practical courses, the rules of the organization of IT departments and processes.