TOSHI was launched in 2017 by Sojin Lee, one of the founding members of Net-A-Porter, with the intention of providing the last mile solution for luxury retail brands. TOSHI brings in-store services directly to the customer, at a time and location that suits the customer best. • TOSHI bridges the online and offline experience today by providing an additional channel for brands to reach their customers at home, on demand. • TOSHI supports brands to humanise their online and retail experience by providing last mile to last meter service using their trained network of stylists. • TOSHI partners with brands to elevate their customer relationships, brand experience and drive customer loyalty via CRM opportunities • TOSHI drives key KPIs for brand partners, including higher revenues, increased AOVs, reduction in returns, qualitative and quantative data, etc.